1. Who we are
Stumpknockers Restaurants ("we," "us," "our") operates the restaurant located at 110 W Main St, Inverness, FL 34450, and the website at stumpknockers.shop (the "Site"). This Privacy Policy describes the personal information we collect through the Site and through takeout orders, contact forms, event inquiries, and newsletter signups, and how we handle that information.
2. Information we collect
We collect the following categories of information:
- Contact information: your name, phone number, and email address when you place a takeout order, submit a contact form, request an event quote, or sign up for our newsletter.
- Order information: the items you ordered, the pickup time you selected, and any special instructions you provide.
- Communication content: the messages and notes you send us through forms, email, or phone, including any photos or attachments you choose to send.
- Technical data: standard web server log information such as IP address, browser type, operating system, referring page, and timestamps, collected automatically when you visit the Site.
- Cart data: the contents of your shopping cart, which is stored locally in your browser (see section 5) — it is not transmitted to us until you submit the order form.
We do not collect payment card details through the Site. Takeout orders are paid at pickup by cash, card, or mobile wallet, processed by our payment terminal provider.
3. How we collect it
- Directly from you when you fill out a form, place an order, or call us.
- Automatically through standard server logging when your browser requests pages from our Site.
- From your browser's local storage when you build a cart on the menu page — the cart is only sent to our server when you place the order.
We do not use third-party analytics platforms, session recording tools, or advertising pixels.
4. How we use it
We use the information we collect to:
- Prepare and fulfill takeout orders and confirm pickup times.
- Respond to your questions, feedback, event requests, and accommodation requests.
- Send you the newsletter you signed up for (you can unsubscribe at any time).
- Keep records of orders for accounting, tax, and dispute-resolution purposes.
- Protect the Site from abuse, spam, and malicious traffic.
- Comply with legal obligations.
We do not use your information for automated decision-making, profiling, or targeted advertising.
5. Cookies and local storage
Our Site uses a small amount of browser storage but does not use traditional advertising cookies. For full details, see our Cookie Policy. In summary:
- Cart storage: we use your browser's localStorage to remember the items in your cart between page loads. This stays in your browser until you clear it or place an order.
- Cookie preference flag: we store a single flag in localStorage so that the cookie notice does not appear on every visit.
- Server logs: our web server records standard request information (IP, user agent, timestamp) for security and operations.
6. Sharing information
We do not sell, rent, or trade your personal information. We share information only in the following limited situations:
- Service providers: with vendors who help us operate the Site and fulfill orders — for example, our web hosting provider and payment processor. These vendors are bound by contract to use the information only to provide their services to us.
- Legal requirements: when required by law, subpoena, court order, or a lawful request from a public authority, or when we believe disclosure is necessary to protect our rights, property, or the safety of our guests or staff.
- Business transfer: if our business is acquired, merged, or transferred, your information may be part of the transferred assets. We will notify you of any such change in ownership that materially affects the handling of your information.
7. Data retention
We keep contact form submissions, event inquiries, and newsletter subscriptions for as long as necessary to serve their purpose. Specifically:
- Takeout order records: retained for up to 3 years for accounting and tax compliance.
- Contact form messages: retained for up to 24 months, then deleted.
- Event inquiries: retained for up to 24 months after the event date, then deleted.
- Newsletter subscriptions: retained until you unsubscribe, plus a short suppression record afterward so you are not re-added.
- Server logs: retained for up to 90 days, then rotated.
8. Security
We use industry-standard practices to protect the information we collect, including encrypted connections (HTTPS) for all data submitted through the Site and restricted access to our server environment. No method of transmission over the internet or method of electronic storage is fully secure, and we cannot guarantee absolute security.
If we become aware of a security incident affecting your personal information, we will notify you in accordance with applicable law.
9. Your choices and rights
You have the following rights with respect to your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: ask us to correct inaccurate information.
- Deletion: ask us to delete personal information we hold about you, subject to legal retention requirements.
- Opt-out of marketing: unsubscribe from our newsletter using the link in any email, or by contacting us directly.
- Withdraw consent: where we rely on consent, you may withdraw it at any time.
To exercise any of these rights, contact us using the details in section 14. We will respond within 45 days, and we will not discriminate against you for exercising your rights.
10. State-specific notices
We are based in Florida and serve guests primarily from Florida and surrounding states. If you are a resident of a state with a comprehensive consumer privacy law — such as California, Colorado, Connecticut, Virginia, or Utah — you may have additional rights, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of certain uses.
We do not sell personal information as that term is defined by these laws. Because we do not sell or share personal information for cross-context behavioral advertising, there is nothing to opt out of in that respect.
To exercise any state-specific rights, contact us as described below. We will verify your identity before fulfilling a request, using a combination of the information you provide and what we already hold.
11. Children
Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. Our online ordering is intended for adults. If you are under 18, please do not submit personal information through the Site without a parent or guardian present.
If you believe a child has provided personal information to us, please contact us and we will delete it promptly.
12. Third-party links and embeds
Our Site may include links to third-party websites (such as Google Maps for directions) or embedded content (such as a Google Maps iframe on the visit and contact pages). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
Third-party embeds may set their own cookies or receive your IP address when you interact with them. We do not control those third-party cookies.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (for example, by posting a notice on the homepage).
Your continued use of the Site after an update constitutes your acceptance of the revised policy.
14. Contact us
If you have questions about this Privacy Policy, want to exercise your rights, or want to report a concern, please contact us:
- Email: [email protected]
- Phone: (352) 726-2212
- Mail: Stumpknockers Restaurants, Attn: Privacy, 110 W Main St, Inverness, FL 34450
We aim to respond to privacy-related inquiries within 5 business days.